ICG World Trade respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use information when you visit our website or place an order.
By using our website, you agree to the terms of this Privacy Policy.
We only collect personal information that you voluntarily provide when you:
• Place an order
• Contact us
• Fill out forms on our website
This information may include:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
We only collect information necessary to process orders and communicate with customers.
We use the information we collect for the following purposes:
• To process and fulfill orders
• To communicate with customers regarding orders or inquiries
• To provide customer support
• To maintain our business records
• To comply with legal obligations
Payments are processed through secure third-party payment providers. We do not store credit card details on our servers.
Payment providers may collect and process payment information according to their own privacy policies.
We do not sell, rent, or trade your personal information.
We may share information only when necessary to complete your order, including with:
• Payment processors
• Shipping and delivery providers
• Legal authorities when required by law
We take reasonable steps to protect personal information from unauthorized access, disclosure, or misuse.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
If you have any questions about this Privacy Policy, please contact us:
ICG World Trade
Email: info@icgworldtrade.com
Thank you for purchasing from ICG World Trade.
Many of our products are supplied through direct distribution partners, and orders may ship directly from our suppliers. Because of this, delivery times may vary depending on product availability, order size, and shipping destination.
Orders are typically processed within 3–5 business days after payment has been confirmed.
As many of our orders involve bulk quantities, additional time may be required for order preparation, packaging, and logistics coordination.
Estimated delivery times for bulk orders are typically:
14–30 business days
Delivery times may vary depending on:
• order size
• shipping destination
• logistics scheduling
• customs processing (for international shipments)
Delivery times are estimates only and are not guaranteed.
Shipping costs are calculated at checkout based on:
• order size and weight
• destination
• shipping method
For larger bulk orders, shipping arrangements may be coordinated separately if required.
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Tracking information will be provided when available once your order has been shipped.
For some freight shipments, tracking updates may vary depending on the shipping provider.
Shipping times may occasionally be affected by circumstances outside our control, including:
• customs clearance
• freight scheduling
• weather conditions
• carrier delays
ICG World Trade is not responsible for delays caused by shipping carriers or customs authorities.
If your order arrives damaged, please contact us within 30 days of receiving your shipment.
Please include your order number and photos of the damaged product and packaging.
Contact us at:
Email: info@icgworldtrade.com
For any shipping-related questions, please contact:
ICG World Trade
Email: info@icgworldtrade.com
