Due to the nature of our business as a food distribution supplier, we do not accept returns for products once they have been shipped and delivered.
Returns or refunds are only considered for items that arrive damaged or defective.
If your order arrives damaged, you must contact us within 3 days of receiving your order.
To report a damaged item, please contact us directly:
Email: info@icgworldtrade.com
Phone: Please contact our support team using the number provided on our website.
When contacting us, please include:
• Your order number
• A description of the issue
• Photos of the damaged product and packaging
This helps us resolve the issue quickly.
Because we distribute food products, the following items cannot be returned:
• Food and consumable goods
• Perishable products
• Opened or used items
For safety and quality reasons, we cannot restock or resell returned food products.
If a product arrives damaged or defective, we may offer:
• A replacement, or
• A refund, depending on the situation.
Each case will be reviewed individually once our team receives the details and photos.
Please do not send products back without contacting us first.
If your refund request is approved, the refund will be processed and applied to your original payment method.
Refund processing times may vary depending on your payment provider.
For questions related to refunds, damaged items, or order issues, please contact:
